Refund & Payment Policy

Last updated: July 2026

This policy explains billing and refunds for engagements with KumawatPulse Technologies Pvt Ltd. Each project engagement is defined by a written statement of work or proposal agreed before work begins.

Payment Terms

• Project-based work is billed in milestones, with invoices issued against completed and accepted deliverables.
• Dedicated team engagements are billed monthly in advance based on the agreed team composition.
• Long-term maintenance and support plans are billed monthly or quarterly depending on the agreement.
• All invoices are payable within the term specified in the proposal or service agreement.

Refunds and Cancellations

• If the project is canceled before the first milestone begins, any advance paid for unstarted work will be refunded in full.
• Milestone payments are non-refundable once the milestone has been delivered and accepted, because the engineering work has been performed.
• Dedicated team engagements may be discontinued with the notice period stated in the agreement; unused prepaid days after the notice period are refunded.
• Maintenance plan payments are non-refundable once a billing period has started.

Quality Commitment

If a delivered milestone does not match the accepted specification, we will correct the work at no additional cost as part of our product delivery guarantee. Refunds beyond the scenarios above are evaluated case by case — contact us first before raising any dispute.

Contact Us

For questions or refund requests, contact us at info@kumawat.co.in.